Privacy Policy
This Privacy Policy explains how Service Hopper (“we,” “us,” or “our”) collects, uses, and protects information when you use the Service.
Effective Date: April 5, 2026
1. Scope
This Privacy Policy applies to the Service Hopper platform and related online services we operate, including:
This Privacy Policy applies to information collected online and through your use of the Service.
2. Categories of Information We Collect
We may collect the following categories of personal information:
Account and Profile Information
- name
- email address
- business name
- business contact information
- account credentials and authentication-related information
- user role, permissions, and account access information
Customer and Business Records
- customer names
- customer addresses
- customer phone numbers
- customer email addresses
- route and stop information
- work orders
- service details
- service reports
- internal business notes
- uploaded photos and related records
Billing and Transaction Information
- subscription status
- billing records
- payment-related information processed through our payment providers
Technical and Usage Information
- browser type
- device information
- IP address
- log data
- app, dashboard, portal, and account activity
- diagnostic and performance information
Integration and Connected Service Information
- accounting integration status and related identifiers
- email delivery status
- other information associated with enabled third-party integrations
3. Sources of Information
We collect personal information:
- directly from you
- from users acting on behalf of your business
- from data you upload or enter into the Service
- from your use of the Service
- from third-party providers and integrations you enable
- from service providers that help us operate, secure, and support the Service
4. How We Use Information
We may use personal information to:
- provide, operate, maintain, and improve the Service
- create, manage, secure, and support accounts
- authenticate users and control access based on role or permissions
- process subscriptions, payments, renewals, and billing-related activity
- display customer, route, job, report, team, billing, and administrative information within the Service
- communicate with you about the Service, including support, account, billing, operational, and security notices
- detect, investigate, prevent, or address misuse, fraud, unauthorized access, and security issues
- enforce our agreements, policies, and legal rights
- comply with legal obligations
5. Categories of Third Parties to Whom We May Disclose Information
We may disclose personal information to the following categories of third parties:
- cloud hosting, database, storage, and authentication providers
- payment processors and billing service providers
- email and communications providers
- accounting and business software integrations you enable
- security, fraud prevention, and verification providers
- professional advisors, auditors, insurers, or legal counsel where reasonably necessary
- government authorities, regulators, courts, or law enforcement where required by law or legal process
- parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction
6. Third-Party Service Providers
We use third-party providers to operate and support the Service. These may include:
- Google Cloud / Firebase
- Stripe
- SendGrid or other email delivery providers
- QuickBooks Online, if enabled by you
- security or verification providers
These providers may process personal information on our behalf in connection with the operation, security, billing, communications, and support of the Service.
7. Sale or Sharing of Personal Information
We do not sell personal information for money.
We do not intend to use the Service Hopper platform as a data broker or advertising data marketplace.
If our practices change in a way that triggers additional rights or notices under applicable law, we will update this Privacy Policy and provide any required disclosures.
8. Cookies, Similar Technologies, and Online Tracking
We and our service providers may use cookies, local storage, log files, and similar technologies to operate the Service, maintain sessions, secure accounts, understand performance, and support core functionality.
California Do Not Track Disclosures
At this time, our websites and online services do not respond to browser “Do Not Track” signals in a uniform way.
Third parties such as hosting, security, payment, communications, or integration providers may collect technical information through our services consistent with their role in operating or supporting the Service.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide the Service
- maintain business and account records
- comply with legal, tax, accounting, and contractual obligations
- resolve disputes
- enforce our agreements
- protect the Service and our users
Specific retention policies may include:
- Service Route Photos: approximately 90 days
- Work Order Photos: up to 36 months
- Location Photos: retained until deleted
Retention periods may change from time to time for operational, legal, security, or service-improvement reasons.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Choices and Account Updates
Subject to applicable law and system limitations, you may:
- update certain account information
- request a password reset
- stop using the Service at any time
- manage user access within your business account
12. Your Responsibilities
You are responsible for:
- ensuring you have the legal right to collect, store, access, use, and disclose the data you enter into the Service
- providing any required notices and obtaining any required consents from your customers, employees, contractors, or other individuals
- managing account credentials and user permissions for your organization
- maintaining backups where needed
13. California Privacy Rights
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us with respect to your personal information, California residents may have rights that include:
- the right to know
- the right to delete
- the right to correct
- the right to opt out of sale or sharing, if applicable
- the right to limit the use and disclosure of sensitive personal information, if applicable
- the right not to receive discriminatory treatment for exercising applicable privacy rights
If you are a California resident and wish to submit a privacy request, contact us at:
We may take reasonable steps to verify your identity and authority before responding to a request.
14. Children’s Privacy
The Service is intended for business use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this Privacy Policy became effective. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
16. Contact
For privacy-related questions or requests: